Fucking hopeless most of them.
As noted by Jessica, you think you’re smart and sassy for getting online to do your ordering, but the only companies who are getting it right are some of the big players.
Pick up the phone and you can order just about anything in 5 minutes. Order it online, followup with phone call 3 days later…
—-
Salesperson: ‘uh, no, I don’t have that order here…’
Adam: ‘Well if you don’t find my order i’ll be cancelling the item on my c/card, becuase it’s showing up paid according to my bank!’
Salesperson: ‘uh, oh, shit…. umm… umm, yeah. Let me call you back’
[2 hours later]
Salesperson: ‘um, yeah, oh. Yeah, like we’ve found your order and we’ll be shipping it today’
Adam: [silence]
And still no apology.
—-
Now folks, I *want* to buy things online. I want great products, cheaper prices and quicker availability, but no customer satisfaction means no-go to your store again.
Hate to say it, but dealing with the big-kids like Amazon has been pleasurable. Most other vendors, pathetic.
